Crisis Text Line
Mar 2026 — PresentCertified Volunteer Crisis Counselor · Remote
Completed 30+ hours of evidence-based crisis-counselling training and certification in February 2026, and logged 50+ hours of text-based crisis support on academic stress, relational distress, depression, and self-harm risk.
XunZheng Mental Health Clinic
Jan 2021 — Jun 2021Mental Health Hotline Operator · Ningbo
Managed EHR records and front-desk operations for a 12-clinician practice, de-escalated waiting-room conflicts, and received six unsolicited patient commendations; after reflective-listening training, supported crisis-hotline rotations through active listening and de-escalation.
Adoption Day Ningbo
Jan 2024 — May 2024Animal Rescuer · Ningbo
Rescued stray cats, provided weekend feline care and animal first aid, followed up with adopters, and coordinated with charities, independent rescuers, and shelters.